Special Event

• Cost: $79 per person ($69 per active duty or military veteran).
• PDUs: Up to 11 for prospective or current PMPs (PDUs vary for other certifications i.e. PgMP, PfMP)

 About the Presenter

Michael Roberts is an IT industry professional with more than 20 years of experience in project management and taking digital products to market. His industry certifications include those from Cisco, CompTIA, Microsoft, ICAgile, and the Scaled Agile Framework. With his experience as a technology executive, he has guided many companies through successful IT and software projects and become a skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals.

Presentation Summary

We all know Artificial Intelligence (AI) and Machine Learning (ML) are two huge factors in the change in technology and business. But what is their impact on you? What will your job look like five years from now? Will it even exist in five, 10, or 20 years? And what will happen to the organization and industry in which you work?

All these questions, and more, can be answered in this 45 to 60-minute talk around AI and ML. We will discuss the definitions of these two terms, how they impact business and workers, and what things project managers can do today to prepare for the future.

Learning Objective of Presentation:

• What is Artificial Intelligence (AI)?
• What is Machine Learning and how does it apply to AI?
• A review of some real-world AI/ML projects being used today.
• Roles and skills that PMs can look to in the future

Managing Customer Relationship Management (CRM) Selection & Implementation Projects

Summary Description of Presentation:

CRM solutions are complex and impact many departments throughout the organization and beyond. The tools and techniques used to manage these complex implementations and integrations are also continuing to evolve. Traditional waterfall and agile methodologies both have their place in the CRM lifecycle.

The era of CRM began as a progression from just sales automation to encompass a more holistic view of the customer. In the early years, CRM was considered a novelty or luxury. Today, CRM systems are as crucial to running a business as the company’s accounting system. In fact, they are tightly integrated to manage the products or services for sales, pricing, inventory, and customer credit. Customer support is no longer an afterthought either. Now, it is also built directly into the CRM as a part of the customer life cycle.

In the future, the influence of social media will shape how companies use CRM systems. A.I. as augmented information or artificial intelligence will continue to evolve and impact CRM implementations and the way we manage them.

Learning Objectives:

• Understand what a CRM is and why is it critical to organizational success
• Learn how to identify CRM stakeholders
• Understand the roles of the major stakeholders
• Learn how to manage collaboration across stakeholder groups
• Understand which metrics to use to measure success
• Learn how to apply mastery of these skills to other types of projects

 The New PMP Exam: What’s Different?

Speaker: Gina Davidovic (Director, Certification Programs, PM1World Education)

Learning Objective of Presentation: To understand the new PMP examination process, from filling out the application to passing the exam.

Summary Description of Presentation: This is an excellent opportunity to learn everything you need to know about the 2021 PMP application process and the exam. We will cover:

An overview of the entire process of obtaining your PMP

• Details on the new PMP application requirements (changed in mid-2020)
• Learn how to document the experience requirements (with an example)
• High-level overview of the 2021 examination content changes
• Details of the new question style and format
• Pros and cons of taking the exam at home versus at a centre
• Overview of the most common study pathways
• Get expert answers to your certification questions

PMs are from Mars, BAs are from Venus

Cheryl Lee, PMP, PMI-PBA, CBAP

Learning Objective of Presentation:
To be able to define business analysis, identify the relationship between project management and business analysis, and understand the importance of this relationship for agile teams.

Description of Presentation:
Have you ever been on a project where it felt like your cohort was from a completely different planet? Although the perspectives and focus of BAs and PMs may be different, we need each other to deliver successful projects. According to PMI research, “successful projects require a high level of collaboration between both the project, program, or portfolio manager and business analyst. Risks are minimized, and project and product success rates improve when these critical roles are aligned and operate in partnership. When this alignment is missing, project performance, customer satisfaction, team morale, and the end product will be adversely impacted.”

Join us as we discuss the following:

• What is business analysis?
• What is the relationship between project management and business analysis?
• Why is this relationship arguably more important for agile teams?

Venue: Virtual Event
Log in information (Zoom Link) would be provided to all registered participants before event starts

Door Prize:
Free 7.5 hour Introduction to BA course from Knowledge Adapters (valued at $199)